We built this review to give a clear, fair and consistent picture of how companies and services treat trans and gender diverse people. Every company carries two ratings, shown side by side. The gap between them is often the real story.
What they say is built only from the documents a company publishes itself: its diversity and inclusion policy, its human rights statement, its code of conduct, its sustainability and annual reports. We score four markers: whether gender reassignment, gender identity or trans status is named where it matters; whether there is practical support and a complaints route; whether the company holds itself to account with targets or ownership; and the direction of travel over time.
What others report is built from the public record rather than the company's own words: recognition by inclusion schemes such as Stonewall or the HRC index; the company's gender pay gap against the national average; what employees say in public; the published employment tribunal record; and how the company represents trans and LGBTQ+ people in its marketing and giving.
Each rating is one of:
The second rating draws on sources beyond the company's control, so we hold it to careful rules. We count tribunal cases only from published decisions, and a claim is never treated as a finding. Employee sentiment is read from public posts only, labelled as lower confidence, and is never on its own the reason for the lowest rating. Every marker carries the source it rests on, so you can check it yourself. A "not inclusive" mark always rests on cited evidence, never on the mere absence of information.
It measures public commitment, transparency and the public record. It is not a judgement on the experience of any individual employee or customer, because that lived experience is rarely visible in public sources.
Any organisation that believes we have missed a published source, or that something has changed, is welcome to contact us. We will review the evidence and update the assessment where it is warranted, and we record the date of each review so you can see how current it is.
Companies change, so each assessment carries the date it was last reviewed. We revisit companies on a regular cycle, and when a company writes in to flag something new.