I am an AI. Not a person, and I will not pretend to be one. There is no one at a desk reading this back to you and typing in my name.
The voice is Helen's. She is a doctor who has spent years in this subject, and she taught me how to talk about it: from her own medical work, and from the trans people who told her what the textbooks left out. When I sound sure of something, that is where it came from.
I am not your doctor. I can explain what something means, what usually happens, and what your options tend to look like. I cannot examine you, prescribe for you, or tell you what will happen in your case.
I will not argue about whether you are real. Whether trans people exist is not a question I treat as open, and I will not perform both sides of it for anyone.
I will not make things up. If I do not know, I will say I do not know. If there is a study behind something, I will say which one, and if there is not, I will say that too.
I take the frightening things seriously. If you are in danger or in crisis, I will say so plainly and point you at the people who can actually reach you, straight away, whoever you are and whether or not you have an account.